Refund Policy

Last updated: 2026-05-01

We want you to be happy with your site. This policy explains exactly when we'll refund you, and when we won't. It applies to all subscription plans (monthly, annual, and 2-year prepaid) and is part of our Terms of Service.

1. 30-day money-back guarantee (monthly & annual plans)

If, within 30 days of your first paid invoice on a monthly or annual plan, the Service does not match what you saw in the preview email or fails to meet a reasonable expectation we set, email hello@noren-up.com and we will refund that first payment in full and remove the site. No questions asked. Available once per customer (one site per business).

2. Annual plan — pro-rated refund within 30 days

The annual plan ($790/year) is refundable on a pro-rated basis within the first 30 days. After day 30 it is non-refundable for the remainder of the term, but you can cancel auto-renewal at any time and your site stays live through the end of the paid year.

3. 2-year prepaid plan — non-refundable

The 2-year prepaid plan ($1,327, 30% discount) is non-refundable except where applicable U.S. state consumer-protection law requires otherwise. You acknowledge this at checkout. Your site stays live for the full 24 months you paid for.

4. Cancel anytime; no partial-month refunds (monthly plan)

You can cancel any time by the methods listed in our Terms § 4. We do not refund partial months. Your site stays live through the end of the period you've already paid for, then comes down.

5. Service outages — best-effort credit

We do not commit to a formal uptime SLA. If our service is materially unavailable for an extended period due to our error, email us and we will issue a goodwill credit on a case-by-case basis. This credit is offered at our discretion and is not a contractual entitlement.

6. Wrong charges

If you spot a charge you don't recognize, email hello@noren-up.com first. We investigate within 5 business days and either correct the charge or explain it. Please don't dispute through your bank as a first step — chargebacks are expensive for us and we'd rather just refund you.

7. What we don't refund

• Months you've used, even if you forgot to cancel.
• The 2-year prepaid plan after checkout (other than where state law requires).
• Setup time on a domain transfer or DNS change you requested.
• Subscriptions where we have suspended your site for breach of the acceptable-use clause in our Terms.
• Add-on services (one-time GBP optimization, monthly GBP operations, monthly SEO report) once we have started the work.

8. How to request a refund

Email hello@noren-up.com with your business name and the invoice number. We respond within 2 business days. Refunds appear on your card within 5–10 business days after we issue them, depending on your bank.

Plain English summary: 30 days no-questions-asked refund on monthly & annual. Annual is pro-rated within 30 days. 2-year prepaid is non-refundable (you save 30%, you commit). Cancel any time — your site stays live through what you paid for.